Synergizing IT Infrastructure and BPO Divisions Across Six Countries

Challenge

Our client, a leading e-commerce company in Southeast Asia operating in Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam, faced challenges in efficiently managing their IT Infrastructure and BPO divisions across multiple countries. They wanted to standardize key practices for IT Infrastructure Management Services (IMS) and needed a single vendor that could provide comprehensive support across all six countries.

Solution

To address their challenges, our client entrusted Nityo as a trusted partner to provide end-to-end infrastructure services and support across all countries. Nityo offered a comprehensive solution that included recruitment support for over 70 technical positions across various countries, as well as the appointment of a dedicated Project Manager to standardize key implementations.

Nityo leveraged its extensive network and expertise to recruit and engage the right talent, ensuring the necessary skills and experience were available to meet the client's needs. Language skills and understanding of local nuances were prioritized to enhance communication and collaboration within the organization.

To improve efficiency and reduce IT incidents, Nityo provided basic IT training to the recruited consultants. This enabled them to better handle IT-related incidents and issues, resulting in improved operational performance.

Results

By partnering with Nityo, our client successfully achieved the following results

Language Skills and Nationality

Nityo successfully provided consultants who were local residents of each country, ensuring they had good language skills and deep understanding of local business practices. This facilitated smooth communication and collaboration across the organization.

Reduced IT Incidents

The basic IT training provided to the consultants significantly reduced IT incidents, improving system stability and reducing downtime. This allowed our client to focus on their core business activities while experiencing improved operational efficiency.

Successful Service Delivery

Nityo has been providing its services for over a year, consistently meeting the client's expectations and needs. The partnership has proven to be reliable and beneficial, effectively supporting the client's IT Infrastructure & BPO divisions.

Conclusion

Through its comprehensive solution, Nityo successfully aligned the IT Infrastructure & BPO divisions of our Southeast Asian e-commerce client across six countries. Nityo's expertise in talent recruitment, combined with strategic hiring and training initiatives, ensured smooth operations, reduced IT incidents, and improved overall efficiency. We remain committed to providing exceptional service and supporting the continued growth and success of our clients.

Case Study Summary: Driving Growth and Technical Excellence in the E-commerce Industry

Customer Background

Our customer is an India-based social commerce platform founded in December 2015 by Vidit Aatrey and Sanjeev Barnwal, IIT Delhi graduates. The platform enables small businesses and individuals to open online stores through popular social channels such as WhatsApp, Facebook, and Instagram.

Challenge

The customer faced challenges in finding reliable IT and non-IT resources to support their growing operations. They needed skilled professionals to contribute to various roles within their organization, ensuring the successful development, maintenance, and improvement of their systems and applications.

Engagement Model: Time and Material (T&M) Model

Industry: E-commerce

Delivery Model: Permanent Employee Placement

Duration: 2019 - Present

Resources: 5+

Job Positions Required

To assist with resource needs, our team at Nityo provided highly skilled professionals for various positions, including

1. Account Manager
2. iOS Developer
3. Front End Developer
4. Android Developer

Achievements and Results

Nityo successfully provided more than 5 highly skilled resources, fulfilling various technical IT and non-IT roles within the customer's organization. The Permanent Placement Model ensured long-term commitment, fostering collaboration and continuity in achieving the customer's goals.

The customer achieved the following milestones and results

Strengthening Development Projects

Our dedicated professionals played a central role in strengthening the customer's new development projects. They contributed their expertise to design, build, and launch new features and functionalities, ensuring the platform's growth and competitiveness in the dynamic e-commerce industry.

Maintaining and Updating Existing Systems

Nityo's resources also played a crucial role in maintaining and updating the customer's existing systems and applications. Through their technical expertise and attention to detail, they improved system performance, resolved issues, and implemented updates, resulting in enhanced user experience and operational efficiency.

Conclusion

By leveraging the expertise and resources provided by Nityo, the India-based social commerce platform experienced sustained growth, technical excellence, and improved operational efficiency. Our dedicated professionals enabled the customer to develop new projects, maintain and update existing systems, and ensure a seamless user experience. We remain committed to supporting our customer's success and driving their continued growth in the dynamic e-commerce industry.

SAP Experts and Project Managers for Leading Southeast Asian Fintech

Client Background

Our client is one of Southeast Asia's leading multi-service on-demand platforms and digital payment technology groups. Founded in Indonesia in 2010, they have expanded their operations to 207 cities across five Southeast Asian countries, including Indonesia, Vietnam, Singapore, Thailand, and Philippines. They acquired fintech company Coins.ph to enhance their digital payment capabilities.

Challenge

The client faced challenges in finding SAP Experts and Project Managers to support their operations. They required skilled professionals to empower new development projects, as well as maintain and improve existing systems and applications. The engagement model was established as a Time and Materials (T&M) model, utilizing professional services.

Engagement Model and Service Delivery

The engagement model adopted by our client was the Time and Materials (T&M) model, involving professional staffing. We provided services to source and place SAP Expert professionals and Project Managers on a contract basis. Additionally, we also offered payroll and work permit services to meet the client's needs.

Duration, Resources, and Job Positions Required

Our engagement with the client began in 2019 and continues to the present. During this period, we have placed a team of more than 10 resources to fill various Job Positions

SAP Functional

SAP Technical Programmer

Project Manager

Data Engineer

Highlights and Results Achieved

Through our collaboration, several key highlights and results were achieved

1. Empowering Development: We supported the client in empowering new development projects, enabling them to enhance their multi-service on-demand platform and digital payment technology.
2. System Maintenance and Improvement: Our team assisted in the maintenance and improvement of existing systems and applications, ensuring they remain efficient and up-to-date.
3. Technical Resource Placement: We successfully placed more than seven technical resources with the Contract Placement Model. These professionals were placed in Jakarta and Yogyakarta in Indonesia, as well as in Bangalore, India, providing direct on-site expertise.
4. Payroll Services: We managed payroll services for our client, providing accurate and timely salary processing, ensuring smooth operations for the client's workforce.
5. Work Permit Services: Our team became a trusted vendor in handling work permits for expatriate employees, ensuring compliance with local regulations and minimizing potential administrative barriers.

Conclusion

Our team's expertise in sourcing and placing SAP Experts and project managers, combined with our comprehensive professional services, has been instrumental in supporting Southeast Asia's leading digital payment technology and multi-service on-demand platform group. With our assistance, the client has successfully empowered their development projects, performed system maintenance and improvements, and benefited from efficient payroll and work permit services. Throughout the engagement, we have provided timely and skilled resources, aligned with the client's needs and contributing to their continued success.

Driving Digital Transformation: Empowering a Logistics Giant with Performance Management Solution - iStrives

Client Overview

The client, the world's largest logistics company, faced critical challenges in sourcing and recruiting top technology talent to support their digital transformation. With over 380,000 employees and a global presence in more than 220 countries and territories, the client needed skilled professionals in software development, data analytics, cybersecurity, and cloud computing to enhance their operations and remain competitive in the logistics landscape.

Challenge

The client recognized the importance of attracting and retaining candidates to drive their digital transformation initiatives. The company needed to design effective strategies to create a strong employer brand, offer competitive compensation packages, foster a culture of innovation, and establish partnerships with educational institutions and industry networks.

Solution

To address their recruitment and employee retention challenges, the client partnered with iStrives, a customizable performance management platform. Together, they developed a customized solution specifically for the client, integrating geo-tagging elements to enhance the platform's capabilities.

Product Description

iStrives is a comprehensive performance management platform that empowers employees and enables a self-sufficient workforce. It serves as a centralized digital platform for teams to achieve their personal success, providing easy access to all the information and tools they need to excel.

Results Achieved

The customized iStrives platform became an instrumental tool in driving the client's digital transformation journey. Here are the key results

1. Customized Performance Management: iStrives was customized specifically for the client, incorporating geo-tagging features that provided enhanced functionality. This customization allowed the client to align the platform's capabilities with their specific logistics requirements.
2. Empowering the Workforce: By implementing iStrives, the client successfully empowered their workforce to access critical information and essential tools through a single digital platform. This centralized approach streamlined processes, improved efficiency, and facilitated collaboration among teams and departments.
3. Successful Implementation: The customized iStrives platform was successfully implemented in July 2021, enabling the client to leverage its capabilities in managing performance, driving innovation, and supporting the digital transformation journey.

Conclusion

The client's partnership with Nityo reflects the importance of leveraging cutting-edge technology solutions to address talent recruitment and retention challenges. By customizing the performance management platform and integrating it with geo-tagging features, the client not only attracted top technology talent but also empowered their workforce to achieve personal success and thrive in the ever-changing logistics landscape.

As a result of the successful implementation, the client's digital transformation journey was strengthened, and they positioned themselves as a leader in leveraging innovative technology to optimize their operations. Through their commitment to attracting and retaining top technology talent, the client continues to innovate and adapt to changes in the logistics industry, ensuring their continued success in the future.

Title

Optimizing Project Management and Supporting Growth for a Media Technology Company in Indonesia

Client Overview

The client is a Media Technology company with a vision to establish a carrier-neutral fiber optic-based platform across Indonesia. They aim to address the high data demand in the country by addressing the shortage of quality infrastructure supply.

Challenge

The client faced challenges in managing multiple fiber optic projects simultaneously across different geographical locations in Indonesia. They needed a comprehensive solution that could address project management, task assignment, and provide map features for geo-tagging completed fiber optic layouts. Additionally, they required a detailed and unified view of both sub-projects and the overall project portfolio.

Solution

To address the client's needs, Nityo proposed the implementation of the iStrives project management tool. This solution offered the following key features

Project and Subproject Management: The iProjects tool allows the client to create multiple projects and subprojects, enabling better organization and segmentation of their initiatives.

Task Assignment and Ownership: The tool facilitates task assignment to specific individuals, ensuring clear ownership and accountability for each project component.

Bulk Document Download: iProjects provides the capability to bulk download project-related documents, streamlining access to critical resources and improving efficiency.

Comprehensive Dashboard: The tool offers multiple dashboards that provide a high-level overview of project progress, as well as detailed insights into each task and subproject. This allows stakeholders to monitor progress at both macro and micro levels.

Customized Map Feature: Nityo customized the Map feature within the iProjects tool according to the client's specific requirements. This enhancement enables geo-tagging of completed fiber optic layouts, providing a visual representation of the project's geographical distribution.

Conclusion

The implementation of the iStrives project management tool by Nityo proved highly beneficial for the client's project management needs. The solution enabled the client to streamline their project workflows, saving time, energy, and resources. By effectively managing their projects and tasks, the client was able to accelerate project completion, monitoring, and implementation. The iProjects tool contributed to the company's growth, supporting their vision of establishing a carrier-neutral fiber optic platform across Indonesia.