Contact Centre Solution
Cloud-Based Contact Centre Solution
NItyo Infotech has collaborated with Ozonetel, a Leading Cloud Based/Hosted Contact Center Service Provider integrated with all major CRMs and OMNI channels. The company was conceptualized in 2007 to build an efficient full-stack customer experience software with a grand vision of successfully solving the practical problems that creates a barrier for call centres to make the most of their communications platform worldwide. The collaboration is focused on boosting agent efficiency, designing intuitive dashboards, and reducing call handling time to enhance customer interaction and value.
Why Us?
API Hits Daily
Consumers
Daily Calls
Calls Handled
Used Across Countries
Uptime
Our Offerings
Inbound
Modern IVR
Effectively reduce cost per customer with self-service and multi-level IVR options.
Smart Routing and ACD
Accelerate responses with the help of sophisticated routing & automatic call distribution.
Automated Recordings
Auto-record calls and view recordings against customer tickets for easy tracking.
Sophisticated Mentoring
Boost performance with Sentiment Analysis, Live Monitoring, Whisper & Barge-in tools.
Mobile App
Facilitate work from anywhere while tracking every call.
Seamless CTI
Effortless access to customer information for better conversations and interactions.
Outbound
Multiple Auto Dialers
Effectively speed up campaigns with a choice of predictive & progressive dialers.
CRM Integration
Improve conversions with seamless CRM integrations.
Real-time Reports
Monitor performance across multiple campaigns with ease.
Data Security
Ensure utmost customer privacy by masking customer phone numbers.
Click-to-call
Sales representatives can Click-to-Call prospects from their CRM.
Call Recordings
Call recordings are automatically recorded and logged.
Nityo Connect